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Executive Summary · Page 01 of 05
Clermont vs Winter Garden Y-o-Y
Comparing Clermont YR1 (Jan 2019–Dec 2019) vs Winter Garden YR1 (Jan 2026–May 2026) · Winter Garden data available from soft open (Oct 2025)
CL · Jan–Aug 2019
WG · 2025-26
Total Revenue
Clermont
—
—
Winter Garden
—
—
Unique Guests
Clermont
—
—
Winter Garden
—
—
Revenue per Guest
Clermont
—
—
Winter Garden
—
—
Avg Invoice Value
Clermont
—
—
Winter Garden
—
—
Revenue ramp — month by month
Month 1 = Jan 2019 (CL) / Oct 2025 (WG) · WG overtakes CL at month 4
Clermont
Winter Garden
Revenue by type
Diversified vs CL's service-only model
Full scorecard — key metrics comparison
| Metric | Clermont 2019 | Winter Garden 2025–26 | Delta | Signal |
|---|
Revenue Performance · Page 02 of 05
Revenue trajectory and mix analysis
Monthly trends, invoice productivity, discount impact, and revenue source breakdown by location.
CL · 2019
WG · 2025-26
CL Full Year 2019
—
12 months total revenue
WG Annualized Run Rate
—
Based on last 3-month avg
WG Crossover Month
Month 4
Dec 2025 — WG ≥ Clermont
WG Total Discounts Given
—
—
Monthly revenue — full dataset
Mo 1 = Jan 2019 (CL) / Oct 2025 (WG) · same axis as ramp chart
Clermont
WG
Avg invoice value — month by month
WG ticket nearly 2× CL and growing
CL
WG
Discount rate over time
WG launched heavy — now normalizing to healthy levels
CL
WG
WG revenue mix — monthly stacked
Services, packages, memberships, gift cards, products
Guest & Traffic · Page 03 of 05
guest behavior and traffic acquisition analysis
Guest volume, acquisition rates, rebooking behavior, and digital adoption — both locations side by side.
CL 2019
WG 2025–26
CL Avg New Guest %
—
High acquisition, lower return
WG Avg New Guest %
—
Better return rate from day 1
WG Online Booking (latest mo)
—
Clermont had 0% in 2019
WG Peak Rebooking Rate
—
Target: 25%+
Unique guest count — monthly
CL volume higher · WG earns more per guest
CL
WG
New guest % — acquisition trend
Declining % = more returners building. Healthy signal.
CL
WG
WG online booking rate — monthly
Clermont 2019: 0% online (no platform existed)
WG online %
Guest profile — head to head
| Metric | Clermont | Winter Garden |
|---|
Capacity & Operations · Page 04 of 05
Utilization, hours, and operational health
WG therapist capacity, center utilization, blocked hours, and productivity. Note: Clermont 2019 has no utilization data available.
WG 2025–26 · ops data
Utilization rate — WG trajectory
Dashed line = industry benchmark 65%
WG util %
Target 65%
Serviced vs blocked hours — WG
Blocked consistently exceeds serviced — key operational gap
Serviced
Blocked
Revenue per serviced hour — WG
Dashed = $120 benchmark · WG consistently above
WG operational metrics — by month
| Month | Utilization | Serviced hrs | Blocked hrs | Rev / hr |
|---|
Loyalty & Lifetime Value · Page 05 of 05
Memberships, gift cards, and recurring revenue
Package & membership programs, gift card ecosystem, rebooking rates, and loyalty infrastructure comparison.
CL 2019
WG 2025–26
WG memberships sold
—
vs 0 at Clermont in 2019
WG membership revenue
—
Recurring base building
WG gift card sales
—
Deferred revenue pipeline
WG package sales
—
CL: $0 in same period
Membership sales — monthly (WG)
Accelerating rapidly
Count
Revenue
Gift card sold vs redeemed — WG
Unredeemed float = cash-positive
Sold
Redeemed
Rebooking rate trend — WG
Dashed = 20% target · volatility signals non-systematic process
Rebooking %
Target 20%
Loyalty program status
Membership program — active ✓
WG advantage
Gift card pipeline — strong
Healthy
Rebooking — needs systemization
Action needed